We want you to be completely satisfied with your purchase from Candles By Kashano However, if for any reason you are not satisfied with your candle(s), we offer a straightforward refund policy outlined below:
- Refunds are available for unused and undamaged candles only.
- Refund requests must be made within 14 days of receiving your order.
- To be eligible for a refund, you must provide proof of purchase, such as the order number or receipt.
- Please send an email to email@example.com with the subject line "Refund Request" and provide the following information:
- Your name
- Order number
- Reason for the refund
- Our customer support team will review your request and respond to you within XX business days.
- If your refund request is approved, we will provide you with instructions on how to return the unused and undamaged candles.
- You will be responsible for the return shipping costs.
- Once we receive the returned candles, we will inspect them to ensure they meet the eligibility criteria.
- If the candles are deemed eligible, we will initiate the refund to your original method of payment. Please note that it may take several business days for the refund to be processed and reflected in your account.
- We currently do not offer direct exchanges. If you wish to exchange your candle(s) for a different fragrance or product, please follow the refund process mentioned above and place a new order for the desired item(s).
- Customized or personalized candles are non-refundable unless they arrive damaged or defective.
Please note that our refund policy applies to online purchases made directly from our website. If you purchased our candles from a third-party retailer, please refer to their refund policy for assistance.
For any further questions or clarification regarding our refund policy, please contact us at firstname.lastname@example.org. Our dedicated customer support team will be happy to assist you.
Thank you for choosing Candles By Kashano Your satisfaction is our top priority, and we appreciate your support!